Customer Care
FAQs, Bed Care & Size Guide
HOLIDAY SALE
What are the promotions available?
Spend $300 get a free eye mask ($42 value) + $50 gift card
Spend $600 get a free eye mask ($42 value) + $100 gift card
Spend $800 get a free eye mask ($42 value) + $150 gift card
All giftcards will be emailed to the customer the same day of purchase. Gift Cards are valid from December 3rd - January 31st, 2026 and are subject to a minimum spending threshold.
Can I return my purchase?
If you are unhappy with your purchase for whatever reason the items must be returned in original packaging, including any promotional gift(s) to be eligible for a refund. All returns are subject to a $15 restocking fee.
All returns are handled through our partner, Return Bear and can be found at this link.
The Bedding
What is the fabric quality of tuck bedding?
Our super soft 300 thread count sheets, pillowcases, and duvet covers are woven using a proprietary blend of Egyptian Cotton and TENCEL™ Lyocell. The Classic Collection features a sateen weave and the Crisp Collection a percale weave. All of our bedding is pre-washed, lightweight and specially designed for year-round use.
All of our Blankets are made with 100% BCI Cotton and Quilts with a custom blend of European linen and TENCEL™ Lyocell.
All tuck products are OEKO-TEX Standard 100 Certified.
For more information, head to our Our Story page.
How do I launder my tuck bedding?
Warm or cold machine-wash cycle with like colours, and tumble dry on low or hang to dry. We do not recommend the use of bleach as harsh chemicals can impact the durability of natural fibers like cotton and TENCEL.
How do I properly fold a fitted sheet?
Like you, we are only human. After much research we lifted our favourite methods from online tutorial videos from the experts like Marie and Martha. If you find an even better way in your own search, please share the secret with us!
Do you sell flat and fitted sheets separately?
Not yet but keep an eye out for Spring 2025!
What is a sateen weave (i.e. the Classic Collection)?
Sateen is the style that our Classic Collection has been woven in. The three-over, one-under thread weave makes it look luxe, as well as smooth and silk-like to the touch.
What is a percale weave (i.e. the Crisp Collection)?
Percale is the style that our Crisp Collection has been woven in.
The one-over, one-under thread weave is what makes for its matte, lived-in, linen-like look and oh-so-breathable feel.
Shipping questions
Where do you ship?
We currently ship across Canada. We have temporarily paused U.S. shipments in light of the newly implemented tarriffs.
When will my preorder ship?
Please refer to the order confirmation you received after purchase. If you can't find your confirmation, please email hello@tuck.ca and we will resend it to you.
What are your regular delivery times?
BLACK FRIDAY CYBER MONDAY: Please note shipping orders may take slightly longer than usual during our Black Friday / Cyber Monday Sale Period. We are working hard to get your order out as fast as possible! Guidelines below are for regular season purchases.
We aim to fulfil all orders at our warehouse in a 24-48 hour time period.
Once ready to ship, delivery times will vary based on location and customs (U.S. only). The below time frames are estimated times are not guaranteed.
Within Canada: 1-7 business days.
Within U.S. 7-14 business days.
Note: We are not currently shipping to the U.S. but hope to open it up again soon!
Do you ship internationally?
Not yet! Let us know if you're interested by sending us an email at hello@tuck.ca.
Returns questions
What is tuck's return policy?
All returns are managed through our returns partner, Return Bear. Please read our return policy in detail below. before submitting your return at the link here:
Sheet Sets, Duvet Covers and Sets and ALL Bundles.
All bedding purchases must be unused/unopened with tags within 30 days of receipt.
Blankets & Quilts and Other Bedding Products.
All blanket, quilt or other purchases must be unused/unopened with tags within 30 days of purchase receipt.
Gift cards, Archive Sale and Collaborations are final sale.
How do I initiate a return?
All returns are subject to our policy above. If you need to return your purchase please visit this link with your name and order number and we'll get you started.
As always, please reach out to hello@tuck.ca for any further assistance.
Sustainability
I’ve never heard of TENCEL™ Lyocell, where can I find out more?
Since the textile industry is amongst some of the largest polluters in the world, we naturally decided to take the more environmentally responsible route, and chose to make our bedding with Tencel™ Lyocell fibers—which are derived from sustainably sourced wood (primarily eucalyptus). Tencel has gained global recognition for its environmentally responsible closed loop production process which manufactures cellulosic fibers from wood pulp with high resource efficiency and low environmental impact. You can find out more about what tuck is made of here: tencel.com/about