Shipping & Returns
Where do you ship and what does it cost?
We currently ship all across Canada and the U.S.
Enjoy free shipping for purchases over $200 in Canada and in the U.S*. We offer flat rate shipping for purchases under those thresholds.
*a $30 surcharge will be added to all shipments to Hawaii and Alaska.
What are your delivery times?
Delivery times will vary based on location and customs (U.S. only). Please see below for estimated delivery times. Estimated times are not guaranteed. Please note during the holiday season these may be extended.
Within Canada: 3—10 business days
Within U.S. (excluding Hawaii and Alaska): 7—10 business days
*Note* U.S. customers are liable for any taxes or duties levied by their state/country. Typically, duties are only applicable for purchases that exceed $800USD.
Do you ship internationally?
Not yet—let us know if you’re interested and we’ll add your country to our list.
What is your return policy?
We want you to be happy with your bedding so please go ahead and test it. We offer a 30 day sleep trial for all single product orders (be it a sheet set or duvet cover). If for whatever reason you’re not happy, email us at hello@tuck.ca within 30 days of purchase receipt to initiate a return.
Please note: Our 30 day sleep trial is not valid for Bed Bundles or multi-product orders. Refunds on these orders will be issued for all unopened/unused products within 30 days of purchase receipt.
Gift cards and all collaborations are final sale.
Can I return an item even after it has been slept on?
Yes, of course! Our 30-day sleep trial lets you test our sheets. Having said that, we can only offer our sleep trial on a single product (like a sheet set or duvet cover).
Bed Bundles and multi-product orders are not eligible for our 30-day sleep trial but can be returned/refunded as long as they have been unused and kept in original packaging.
Unfortunately, we cannot offer exchanges at this time.
How do I initiate a return?
Simply email us at hello@tuck.ca and we’ll get you started.